Whittaker’s Estate Agents are members of “The Property Ombudsman Scheme” and are dedicated to provide the highest level of service to all or clients and customers, however in the event that you feel we have failed and you wish to make a formal complaint please follow the procedure outlined below.
Please write (by letter / e-mail) to Linda Whittaker outlining the reasons of your grievance in as much detail as possible including dates, names of any staff members you dealt with, also enclose / attaching any supporting evidence.
Within 3 working days from receipt of your complaint you will receive written acknowledgement of same and we will start our in-house complaints process.
The partners will review your complaint and provide you with a formal written outcome of the investigation and proposing resolutions where appropriate, within 15 working days from the date of acknowledgement.
Should you not be satisfied with the results of step 3 you may address your outstanding issues in writing which we will then review and offer a “Final Viewpoint” which will be within 15 working days.
Should you remain dissatisfied after receiving our final viewpoint you may refer your complaint to the Ombudsman for his consideration.
Note : You must refer your complaint to the Ombudsman within 12 months of receiving our final viewpoint letter.
The Ombudsman may be contacted at:
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury. SP1 2BP
Telephone - 01722 333306 e-mail - firstname.lastname@example.org
Information can also be found online at www.tpos.co.uk